YOUR STORIES OF TEARS, RAGE AND FRUSTRATION ON THE MOVE

The `IoS' Passenger Power campaign stands up for the thousands ofordinary travellers who get a raw deal from the British transportindustry, public and private.

Dr Rodica Mills can cope with the regular delays she suffers onher journey from Cheltenham to Wolverhampton, where she works at thetown's New Cross hospital. But the penalty fare regime is somethingelse, as she discovered when she tried to get home from her normal 10-hour shift earlier this month.

She found herself rushing for the train home because the timetablehad been temporarily brought forward, and expected to pay on thetrain. "This has never posed a problem in the past," writes herhusband Andrew. However, "an inspector immediately approached her andsaid he was going to fine her because she could not produce aticket". She tried to explain but the inspector demanded double thefare to Cheltenham, even though the part of her journey on that trainwas only to Birmingham.

"My wife finally phoned me in tears," he writes. "I am very upsetat her treatment."

Dr Mills is now learning to drive.

Richard Burge, chief executive of the Countryside Alliance, wroteto congratulate the IoS on its Passenger Power campaign, praisinglast week's revelations about the alarming state of rural buses. Poorservices and high fuel prices, he says, "threaten rural viability atits heart".

Mark Morris, from Catford in south-east London, is angered by thehuge and unnecessary queues at Victoria station. "It is incrediblethat a central London train station cannot sell tickets in anefficient and speedy manner," he writes.

Alex Nelson, station master at Chester-le-Street, explains howwell- directed investment can regenerate stations in trouble. A groupof local tour operators, under the name of Chester-le-Track, haverevived the station by setting up a ticket-selling agency on theplatform. He writes: "Some pounds 40,000 was invested in refurbishingthe formerly vandalised and boarded up station building to make acomfortable waiting room with toilets. Three staff were recruited tosell tickets."

Brian Whitehouse, from Bowdon in Cheshire, writes to complainabout Trainline, the internet website that allows you to book ticketsin advance. He says his experience was baffling, and the site gavehim wrong information even about a simple return journey fromManchester to Liverpool.

Write to Passenger Power, The Independent on Sunday, 1, CanaryWharf, London E14 5DL or e-mail: passengerpower@indepen-dent.co.uk.